FAQs
Frequently Asked Questions
Do not see an answer to your question below? No worries. Send us an email at hello@sudsysouls.net!
Q: What is Sudsy Souls?
A: Sudsy Souls is a bi-monthly bath time box for children. In addition, Sudsy Souls also offers specialty bath time boxes.
Q: Is there a Sudsy Souls community?
A: Yes! You can find us on Facebook at http://www.facebook.com/sudsysouls and on Instagram at http://www.instagram.com/sudsysouls.
Q: What age is Sudsy Souls designed for?
A: Sudsy Souls bath time boxes are perfect for all ages who love bath time (Yes, even "BIG" kids!).
Q: How many children can use a bath time box?
A: The bath time box items can be shared between multiple children/siblings.
Q: Can I add additional bath time products to my order?
A: Yes, we offer add-on items for bath time boxes!
Q: How do I place an order?
A: Select the box(es)/add-on item(s) you would like from the "boxes" tab, add the item(s) to your cart and complete the checkout process.
Q: Do I have to subscribe?
A: Nope! Sudsy Souls offers single bath time boxes as well as prepay subscription options.
Q: When can I order a bi-monthly bath time box?
A: Bi-monthly bath time boxes are available for order as follows:
* February Bi-Monthly Bath Time Box: November 8th - January 7th
* April Bi-Monthly Bath Time Box: January 8th - March 7th
* June Bi-Monthly Bath Time Box: March 8th - May 7th
* August Bi-Monthly Bath Time Box: May 8th - July 7th
* October Bi-Monthly Bath Time Box: July 8th - September 7th
* December Bi-Monthly Bath Time Box: September 8th - November 7th
Q: When can I order a specialty bath time box?
A: Specialty bath time boxes are always available for purchase (unless temporarily out-of-stock).
Q: Can I purchase a bath time box after the order window has closed?
A: If there are extra bath time boxes available, they will be sold on the "boxes" page.
Q: How are the specialty bath time boxes different from the bi-monthly bath time boxes?
A: Each specialty bath time box will have a theme and are always available for purchase (unless temporarily out-of-stock).
Q: How many items will I receive in each bath time box?
A: All bath time boxes include three (3) to five (5) items per box.
Q: Are the items in each bath time box full size or travel/sample size products?
A: Bath time boxes may contain a combination of full and travel/sample size products. Most bath time box items will be full size products.
Q: Do you share what is inside each bi-monthly bath time box?
A: For bi-monthly bath time boxes, we do not. Sudsy Souls loves surprises! For our customers who do not prefer spoilers, we like to keep the contents a secret. We will, however, post a sneak peek (or two) for each bi-monthly bath time box. If you would like to know the contents in a bi-monthly bath time box, please send us an email at hello@sudsysouls.net - we want you to be confident with your purchase!
Q: Do you share what is inside each specialty bath time box?
A: Yes, for specialty bath time boxes we do share the contents inside of each box!
Q: How much does each bi-monthly bath time box cost?
A: Bi-monthly bath time boxes cost $45.00 per box. Prepay subscription options receive a discounted price.
Q: How much does each specialty bath time box cost?
A: Specialty bath time box prices may vary. Typically the cost ranges from $50.00 to $55.00 per box.
Q: When will I be charged?
A: At the time of purchase.
Q: When will my bi-monthly bath time box ship?
A: Bi-monthly bath time boxes will ship as follows:
* February Bi-Monthly Bath Time Box: February 1st - 7th
* April Bi-Monthly Bath Time Box: April 1st - 7th
* June Bi-Monthly Bath Time Box: June 1st - 7th
* August Bi-Monthly Bath Time Box: August 1st - 7th
* October Bi-Monthly Bath Time Box: October 1st - 7th
* December Bi-Monthly Bath Time Box: December 1st - 7th
Q: How much is shipping for bi-monthly bath time boxes? Is it included in the price?
A: Sudsy Souls loves to send as many high quality products as possible. Therefore, shipping is not "built in" to the overall box cost. It is discounted, however, to $8.98 - we absorb the rest!
Q: How much is shipping for specialty bath time boxes? Is it included in the price?
A: Sudsy Souls loves to send as many high quality products as possible. Therefore, shipping is not "built in" to the overall box cost. Specialty bath time boxes' shipping rates may vary due to the box size and items included but is typically also $8.98 - we absorb the rest!
Q: Where does Sudsy Souls ship?
A: Currently, only within the continental United States (US).
Q: When will my bath time box arrive?
A: Sudsy Souls ships via USPS Priority Mail which takes approximately 1 to 3 business days. However, due to current shipping delays, it may take approximately 2 to 8 business days. During the holidays, it could take even longer due to postal shipping delays.
Q: Is Sudsy Souls packaging recyclable?
A: Absolutely! Please reuse, repurpose or recycle the boxes and all packaging materials. Thank you!
Q: What if a bath time box item arrives damaged?
A: If an item arrives damaged, please contact Sudsy Souls within three (3) days of delivery via email at hello@sudsysouls.net with an attached photo of the damaged item. Each request will be evaluated on a case by case basis. We will do our absolute best to make it right!
Q: What if a bath time box item arrives missing?
A: If an item is missing, please contact Sudsy Souls within three (3) days of delivery via email at hello@sudsysouls.net. We are happy to replace it at no charge.
Q: What if my bath time box has been marked delivered, but I did not receive it?
A: Sudsy Souls uses USPS, and sometimes packages end up at the post office. It may take an extra day or two to arrive. If your bath time box has been marked delivered, but you have not received it, please contact your local post office and send us an email at hello@sudsysouls.net. We are happy to help track it down!
Q: What if my bath time box comes with a product that contains an allergy ingredient for my family?
A: At this time, we are unable to customize individual bath time boxes. If there is a product you are unable to use, we encourage you to pay it forward to someone who can use it.
Q: What if I do not like what is in my bath time box? Can I exchange or get a refund?
A: We really love the products we choose for each bath time box. We do our very best to box items that will work for most families. However, we understand there may be a product included that your family does not prefer. If an item is not a good fit for your loved ones, we encourage you to pay it forward to someone who can use it. We are unable to receive returns or issue refunds at this time.
Q: Can I give a Sudsy Souls bath time box as a gift?
A: Of course, in fact, we encourage it! Simply place your order as normal. If you would like the gifted bath time box to be sent directly to the gift-recipient, please be sure to enter the gift-recipient's shipping information instead. You can also add a special message (in the gift box at checkout), and we will handwrite a note and include it in the bath time box on your behalf!
Q: My family was given a Sudsy Souls bath time box as a gift, but it is not a good fit. Can I exchange or get a refund?
A: We really love the products we choose for each bath time box. We do our very best to box items that will work for most families. However, we understand that our bath time boxes may not be a perfect fit for all customers. If it is not a good fit for your loved ones, we encourage you to pay it forward to someone who can use it. We are unable to receive returns or issue refunds at this time.
Q: I am an Influencer/Youtuber/Unboxer. How can I review Sudsy Souls bathtime box?
A: If you are interested in reviewing a Sudsy Souls bath time box(es), please email us at info@sudsysouls.net for more information.
Q: I think my product/company is a good fit for Sudsy Souls. How can I get featured inside Sudsy Souls bath time box?
A: Sudsy Souls has very strict standards, but we are always looking for the best companies with non-toxic, clean-ingredient, quality products and mold-free bath toys to partner with. If you feel your product/company would be a good fit, please email us at info@sudsysouls.net with more details!